Versa 2 not tracking heart rate or sleep

[aliciakp]

Versa 2 less than 2 years old. Suddenly stopped tracking heart rate and sleep data. No zone minutes tracked during exercise. This is my 2nd versa 2. First one just stopped working and wouldn’t power on or charge. None of the suggested fixes work. I will never buy a fit but product again. Clearly they are only meant to have a life span of just under 2 years. Very disappointing product.

[ManuFitbit]

Welcome to the community forums @aliciakp.

Thank you for taking the time to share the details regarding this situation with your Versa 2 and for trying to fix it on your own.

As a first approach, I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see: What factors can affect my heart-rate reading on my Fitbit device?. Keep in mind that active minutes are also calculated by your heart rate.

On the other hand, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• For information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

[JohnnyCone]

This didn’t work for me? Any other suggestions? Is there a way to go back to the previous software version before the latest update? I think it was after I updated that the heart monitor quit working.

[VanKSHS]

Just finished following these steps, switched my account to Google and went through the steps again. Now the BPM and sleep data are not grayed out, but still no heart rate data. (The green light is not on.)

I've been wearing Fitbit for many years. I know how tight and where to wear it. Never had this issue before.