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Versa 2 not tracking sleep stats

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‎05-01-2020 01:36 - last edited on ‎05-14-2020 10:07 by Fitbit Moderator

‎05-01-2020 01:36 - last edited on ‎05-14-2020 10:07 by Fitbit Moderator

Hi I bought a fitbit versa 2 limited edition yesterday I synced this morning to get my sleep stats but it's not showing me just says I slept 7 hr 33 minutes I have it on normal  can anyone help on why it's not showing.

 

 

Moderator edit: updated subject for clarity

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‎05-14-2020 10:06

‎05-14-2020 10:06

@Naomim1992, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'd like to follow up and help you with your Fitbit Versa 2 since it's not providing sleep stats.

 

Please restart your Versa 2 as described in this help article. Also, I'd like to share this help page, which explains how your watch tracks your sleep. Finally, monitor your watch for the next 48 hours and see if your sleep data is tracked properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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