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Versa 2 not turning on

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‎06-18-2020 17:46 - last edited on ‎06-19-2020 17:41 by Fitbit Moderator

‎06-18-2020 17:46 - last edited on ‎06-19-2020 17:41 by Fitbit Moderator

I bought my versa in September. Shortly later I had problems receiving text messages on it. It took a long time....weeks...until that was resolved! This is my third fit bit and I'm losing my faith in them. Two before this one stopped communicating with the Bluetooth deeming the watch worthless. I bought the versa. Maybe that was a bad idea? Today it was at 5%. I sat it on the charger. When to check it and there was a black screen. Checked the connection and nothing again. My screen will not turn on at all. I went into the app and it says my watch it at 55%. So midcharge something went wrong. So frustrating! Anyone else have this issue?

 

Moderator Edit: Clarified subject

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‎06-19-2020 17:40

‎06-19-2020 17:40

Hi @Ericalee517, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for all the details that were shared in your post, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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