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Versa 2 not turning on

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‎07-14-2020 13:24 - last edited on ‎07-15-2020 13:23 by Fitbit Moderator

‎07-14-2020 13:24 - last edited on ‎07-15-2020 13:23 by Fitbit Moderator

It stopped working all of a sudden and it's not the battery because it was at medium. What can I do?

 

Moderator Edit: Clarified subject

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‎07-15-2020 13:23

‎07-15-2020 13:23

Hi @LizyO25, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if further assistance is needed and if you have any additional questions.

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‎07-15-2020 13:53

‎07-15-2020 13:53

Mine went from "Battery medium" at 9 this morning to flat dead by noon. Try hard restart (back+bottom button for 10 seconds) then put it on charge.

I'm about to remove mine from charge to see if it took. Been charging about two hours now. 

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