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Versa 2 not turning on

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‎10-25-2020 07:03 - last edited on ‎10-25-2020 20:19 by Fitbit Moderator

‎10-25-2020 07:03 - last edited on ‎10-25-2020 20:19 by Fitbit Moderator

Seems from the other posts here that the Versa 2 products are failing. My Versa 2 stopped working and will not turn back on. Tried all the suggested fixes. Nothing. Guess I am contacting customer service in the am. UGH!

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎10-25-2020 20:18

‎10-25-2020 20:18

Hi @llees, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎10-25-2020 21:22 - edited ‎10-25-2020 21:29

‎10-25-2020 21:22 - edited ‎10-25-2020 21:29

My wife's versa has bit the dust. I have tried a lot of things to no avail. She had 58% power left not long before it stopped. All reset attempts and leaving it in the charger for awhile have not worked. Pretty sure it is toast at this point.

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‎10-26-2020 05:59

In response to RicardoFitbit

‎10-26-2020 05:59

Hello

The device is completely unresponsive, no lights and unable to turn on. I charged it for 48 hours and still nothing.

Thank you,
Laura

Sent from my iPhone
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‎10-26-2020 10:01

In response to dekkal

‎10-26-2020 10:01

So I had to give her mine... She needs the steps to register because our health insurance premium gets a discount. I no longer get anything breaks since I moved to medicare. I think they just want me to croak as soon as possible so the SS payments and medical coverage stops.

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