Versa 2 not working properly

[Angusage6]

Verse 2 not tracking right 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Angusage6. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 2 has stopped working. I understand your concern, I will do my best to help you with this!

To better assist you, would you mind giving me more details of the issue? Is your Versa 2 not charging, not syncing? May I know if you've tried some troubleshooting steps so far? Looking forward to hearing from you. 

[Angusage6]

Hi thankyou.
It’s going on.. but heart stopped working first it’s a broken one now.
The sensors at the back are not going green either
It’s got wrong steps and wrong time
I have tried rebooting it.
It is syncing
But not picking up correct info.
I have not worn it for a few weeks now.
Sent from my iPhone

[MarreFitbit]

@Angusage6 Thanks for the details provided and for letting me know that you've tried restarting your Versa 2.

I know you mentioned that your Versa 2 is syncing, but it looks like it's not syncing properly as keep in mind that your Fitbit device uses the time of the device you're syncing with. To make sure your Fitbit device has recently synced, go to your Fitbit app and tap the Today tab, and then tap Devices. If by any chance you're facing syncing difficulties, please see Why won't my Fitbit device sync? 

Regarding the heart rate, I'd suggest resetting the heart rate settings by following the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Charge 5, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
• Once it's done, manually sync your Charge 5. To do so, open the Fitbit app, tap on the Account icon, tap on your Fitbit device's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Charge 5 once again. 
• Once it's done, restart your Charge 5.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone.