Versa 2 only shows Fitbit logo

[MaraeaM22]

Hiya,

My Fitbit Versa 2 will not turn on, the screen is black... I put it on charge over night, when I took it off charge it only had the Fitbit Logo and that’s it.

Please help me to get it going.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @MaraeaM22.

Thank you for sharing the details of the issue you’re experiencing. I recommend trying the following:

1. Open the Fitbit app and tap your profile picture from the Today tab.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you experience any difficulties, please follow the troubleshooting instructions at Why can't I set up my Fitbit device?

Keep me posted on the outcome. 

[Lancer70]

I'm having the same problem.

Doesn't appear to be charging, has no watch face and can't add one.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lancer70.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate the additional details. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. Meanwhile, I would like to advise that in order to set up Fitbit Versa 2 you need to connect the watch to the charger and use a compatible iPhone, iPad, or Android phone. You can’t set up this watch on a Windows 10 device. 

I'll be around if you have any questions.