help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 phone locked How reset PIN

‎05-07-2025 11:47

‎05-07-2025 11:47

My Versa 2 says "Your Versa 2 is permanently locked because you entered your PIN code incorrectly too many time.  If you proceed, we'll clear out the wallet settings of your Versa 2.  Contact support for more assistance."  How do I fix this?

Best Answer
0 Votes
2 REPLIES 2

‎05-07-2025 13:01

‎05-07-2025 13:01

(Not about SDK; moved to correct forum section.)

Peter McLennan
Gondwana Software
Best Answer
0 Votes

‎05-07-2025 16:47

In response to Gondwana

‎05-07-2025 16:47

@Gondwana Thank you for your help, keeping the Community in order. 

@C-O5 A warm welcome to the Community! Thank you for your message.

Just to confirm and avoid confusions, where do you see the message in the Fitbit app or on the Versa 2 itself?
If possible could you attach a picture with the message on your reply?

In the meantime, try changing the pin of the wallet over the app: How do I reset the PIN code for my Fitbit device?

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer