Hi all,
I'm having a bit of a frustrating experience with Fitbit and I'm looking for some advice. I have the Versa 2, which I purchased from Currys UK in November 2019. It was in excellent condition, as I use a screen protector and to be honest, haven't used it heavily and so it had no marks whatsoever.
To start from the beginning:
28th May 2020 - I contacted Fitbit via live chat with screen issues, they confirmed this to be condensation under the screen and arranged a return.
1st June 2020 - Fitbit received my return into the warehouse but didn't confirm receipt for 2 more weeks.
17th June 2020 - Received my replacement pebble - Cat C refurb which was in working order but had a big scratch on the underside. I contacted Fitbit again, as I really wasn't happy with the condition and they sent a new replacement for me (they did not ask that I send the one I had just received back but to recycle)
20th June 2020 - Received my 2nd replacement, which again was a cat c refurb in worse condition than the first one. Yes, the scratches are on the underside of the device but I'm upset that a £200 6 month old device that was in immaculate condition keeps being replaced by a scuffed up used device. I spoke with live chat again and they have sent me an RMA to return the item again. They would not confirm to me what the next steps would be and have not sent me a shipping label. No doubt this will take another couple of weeks to be processed again.
Is it so unreasonable to request a replacement that's in at least as new condition? I appreciate that they send refurbs but I received a refurb replacement for my charge 3 a couple of years ago which was almost indistinguishable from new so I find it really frustrating that I keep receiving sub standard refurb replacements. Has anyone else got any experience of this or advice over what I can do? I find live chat infuriatingly unhelpful and evasive when I ask questions.
Thank you!
