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Versa 2 screen and charging issues

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‎07-30-2021 20:03 - last edited on ‎07-31-2021 06:19 by Fitbit Moderator

‎07-30-2021 20:03 - last edited on ‎07-31-2021 06:19 by Fitbit Moderator

My Versa 2, that I have had for about 5 months has been freezing up the last few days. Sometimes when I push the button or move my wrist, it won't even turn on the display. Then on the rare occasion it does turn on, it won't let me swipe screens or select icons. I have tried both soft and hard restarts, neither have fixed the issue. And now my versa 2 won't even turn on its fully charged and I don't know what's wrong with it please fix this!!! Any help is appreciated, thanks!

 

 

Moderator edit: updated subject for clarity

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‎07-31-2021 06:18

‎07-31-2021 06:18

@AALIYAH2024 Welcome to our Fitbit Community. I totally understand how you feel about the screen and charging issues that your Versa 2 has experienced. By the way, thank you for trying to get it resolved before contacting our forums.

 

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

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