Versa 2 screen became unresponsive

[Cozmo01]

I received my Versa 2 in February as a gift - about a month ago it started becoming unresponsive to touch. I tried a couple of the “help” suggestions and finally did a factory restart the other evening. It is still unresponsive. It’s frustrating as I had a Charge 2 and wanted something a little fancier - very disappointed. Please help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Cozmo01, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the unresponsive screen issue that your Versa 2 experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you will be back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and please stay safe.