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Versa 2 screen came off

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‎01-22-2021 22:41 - last edited on ‎01-24-2021 20:59 by Fitbit Moderator

‎01-22-2021 22:41 - last edited on ‎01-24-2021 20:59 by Fitbit Moderator

Today I noticed that the face on my Versa 2 has popped off - again. This is the 2nd time this has happened. FitBit just sent me this as the replacement in November 2020. Since I got the Versa 2 in December 2019, I've had to replace it 7 times. It's a piece of junk. 

 

Moderator Edit: Clarified subject

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‎01-24-2021 20:59 - last edited on ‎08-18-2025 11:56 by Fitbit Moderator

‎01-24-2021 20:59 - last edited on ‎08-18-2025 11:56 by Fitbit Moderator

Hi @reginaregina200, welcome to the Community Forums.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

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