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Versa 2 screen corrupted

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‎03-29-2022 11:08 - last edited on ‎03-29-2022 14:43 by Fitbit Moderator

‎03-29-2022 11:08 - last edited on ‎03-29-2022 14:43 by Fitbit Moderator

My screen or face is distorted with rolling visuals and distorted lines like the start of an old movie reel or TV. What is wrong with it? I love this watch. This is my third one but this has never happened before. I use it monitor my heart rate for a medical condition so is vital as well as very practical all day long. Please help. I’ll try cleaning it. 

 

Moderator Edit: Clarified subject

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‎03-29-2022 14:45 - edited ‎03-05-2024 06:51

‎03-29-2022 14:45 - edited ‎03-05-2024 06:51

Hi there, @MSKiwi. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from and how you must be feeling. 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-29-2022 14:45 - edited ‎03-05-2024 06:51

‎03-29-2022 14:45 - edited ‎03-05-2024 06:51

Hi there, @MSKiwi. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from and how you must be feeling. 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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