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Versa 2 screen corrupted

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‎03-06-2023 00:17 - last edited on ‎03-06-2023 06:13 by Fitbit Moderator

‎03-06-2023 00:17 - last edited on ‎03-06-2023 06:13 by Fitbit Moderator

My fitbit screen suddenly won't work. I was out walking like normal and the screen suddenly went grey like static on a TV. I have no idea why and can't seem to get through to fitbit on livechat. Can someone please contact me urgently as I've seen this raised by others online and no reason or solution has been suggested.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎03-06-2023 06:18

‎03-06-2023 06:18

Hi there, @Mrown. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. 

 

To better assist you, please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Regarding our support channels, please click here to get connected.

Maria | Community Moderator, Fitbit


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‎03-06-2023 06:28

In response to MarreFitbit

‎03-06-2023 06:28

I've done this already based on advice online. It hasn't fixed anything.
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