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Versa 2 screen corrupted

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‎10-21-2023 08:13 - last edited on ‎10-21-2023 13:29 by Fitbit Moderator

‎10-21-2023 08:13 - last edited on ‎10-21-2023 13:29 by Fitbit Moderator

The screen on my versa 2 is completely unreadable. I have tried resetting and changing clock face but despite this, the flashing lines appear across the screen making it completely unreadable and useless.  IMG_4587 (1).jpg 

 

Moderator Edit: Clarified subject

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‎10-21-2023 13:35

‎10-21-2023 13:35

Hi there, @jeanmabb. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I appreciate you've taken the time to attach the image. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Have a good day!

Maria | Community Moderator, Fitbit


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‎10-23-2023 18:21

In response to MarreFitbit

‎10-23-2023 18:21

My problem wasn't resolved. Still stuck on set up wallet

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