Versa 2 screen has developed horizontal lines

[SHOVEY77]

My screen has gone all funny and just have lines going across it. I have tried to re boot it but nothing has happened. I’ve only had it since March of this year. Can anyone help please x

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @SHOVEY77 

I understand you tried rebooting your Versa 2. You might have to try restarting a couple of times. Just hold the side button down until you see the Fitbit logo then release the button. I’d try this at least 3 times. If this fails to resolve the issue then I’d contact fitbit Customer Service. You can find ways to contact them here: https://myhelp.fitbit.com/s/support?language=en_US I find calling them directly or live chat as the best method.

😃 I hope restarting a couple of times does the trick. Keep me posted

[MarreFitbit · Accepted solution]

Hi there, @SHOVEY77. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, please follow @SunsetRunner's advice and chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.