Versa 2 screen has developed horizontal lines

[Jambojules]

My screen has stopped working, just a series of lines across it and when I hold the side button the screen fills with colours. Is it RIP for my device?! 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Jambojules. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Jambojules]

Hi thanks for reply. Neither of these things has worked 😞

[MarreFitbit]

@Jambojules I appreciate you had followed the tips and recommendations provided above. I understand how you must be feeling. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.