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Versa 2 screen has turned red

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‎10-04-2021 16:53 - last edited on ‎10-05-2021 05:41 by Fitbit Moderator

‎10-04-2021 16:53 - last edited on ‎10-05-2021 05:41 by Fitbit Moderator

My Versa2 has a dim completely red screen. 

I've tried changing the clock face,  I have tried every option from my phone. 

Whenever it push the side button nothing happens.  The screen is not illuminated   I've also tried letting it go completely dead and recharging.  I can't access the settings menu to do any kind of reset because the screen is an extremely dim red screen that is only visible in complete darkness. 

 

Moderator Edit: Clarified subject

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‎10-05-2021 05:43 - edited ‎08-19-2023 06:48

‎10-05-2021 05:43 - edited ‎08-19-2023 06:48

Hi there, @Rockchickreader. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Since you've exhausted all troubleshooting steps we could've provided here, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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