Versa 2 screen is continually flickering

[happychick53]

I have a Versa 2, which I have had for approximately 6 months. It was working perfectly until this evening, when I noticed that the screen had begun to flicker continually. No data is visible on the screen, just bright white flickering lines.

Has anyone any suggestions as to what could be causing the problem? This is my 3rd Fit Bit in the past year (I have previously owned 2 Charge 3s which  developed lines on the screen, making it look as though half of the display had "disappeared")

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @happychick53, it's great to see you in our Fitbit Community. I'd like to follow up and help you with your Versa 2 since the screen shows white flickering lines.

Please restart your Versa 2 as described in this help article. After this, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome.

[Fazza64]

I have reset my watch a number of times and it works for about 5 minutes and then the flickering continues. I sthere anything else I can do to stop this flickering.

[JuanJoFitbit]

Hi @Fazza64, thank you for joining us in this thread and our Fitbit Community. I'm sorry to hear that the screen of your Versa 2 is still flickering after trying the restart process.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[happychick53]

Hi, JuanJoFitbit.

Thank you for your reply. This has been attempted by my husband, who actually bought the device as a Christmas gift. It was fine for a few weeks then started to flicker again. Is there anything else we can try?

[JuanJoFitbit]

Hi @happychick53, thank you for getting back! Since the issue persists, I'd like you to try one more workaround which has been helpful for this type of issues.

Please try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

Finally, keep monitoring your Versa 2 and see if the screen stops flickering.

Let me know how it goes.

[happychick53]

I have just recharged my versa 2. I have since noticed that some of the functions are not working. I cannot alter the brightness, if I want to see the time and my stats, I have to press the button ( I could do this by turning my wrist before I recharged it), the "always on display" is not working, nor are "do not disturb" or "screen wake".

Could you please advise me as to why this has happened, and how to get them to work again?

Thank you.

Regards

Moderator edit: personal info removed

[JohnnyRow]

It sounds like you are in Sleep Mode.

[happychick53]

I have a couple of issues with my Versa 2. Firstly, The screen keeps going white, with flashing lines. The main display can still be seen behind this white screen, however.

The second issue is that some of the settings switch themselves off, when the device is working normally. The settings that do so are: do not disturb, screen wake, brightness and always on.

My husband has attempted to reset the device at least twice since the original problem developed. I find that, if I take the device off my wrist and leave it to drain, then recharge it, it "behaves itself" for a few days - the last time I did this, it actually worked almost normally (the settings began to switch themselves off at this point) for a week, until I recharged it. Then the "white, flashing screen" problem developed again. My husband attempted the second reset, which helped my device to work normally for just a few hours before reverting to the flickering screen again.

My husband is now suggesting that I should consider buying a device from a different company. What would you suggest, given that I have now owned 3 FitBit devices, all of which have developed a problem shortly after I began to wear them?

Could someone please advise me on this matter?

Thank you.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @happychick53, it's nice to see you again participating here in the Community Forums.

Thanks for bringing this to our attention and for all the details that were shared in your post, I understand how frustrating this matter can be for you but thank you for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[happychick53]

I have been experiencing problems with my Versa 2 (please see previous post for details). After trying the troubleshooting steps that were suggested, I decided to seek support. I was offered either a free replacement of my current model, or 50% off an different model. I decided to go for the free replacement.

I was sent confirmation of my request, along with a tracking code, which I attempted to use, but found that I could not do so, as the courier couldn't find the item for that code.

I was told that I should receive the replacement within 4 - 5 business days, but have not received it yet. I am very disappointed, but hopefully I will receive it soon.

Has anyone got any suggestions as to how I can speed up proceedings?

[Odyssey13]

Hi @happychick53  get with support and see if they have any additional information for you. 

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Andreab12]

Hi I am having the same trouble with my versa 2 I can still see everything behind faded the flashing lines and fuzzy screen is like an old TV that is broken I love my fit bit why is this happening 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Andreab12.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team regarding this and that they were able to help you. Thank you for your time and efforts.

Have a nice day!

[Andreab12]

Yes I've contacted the support team and we couldn't fix the problem so I'm
waiting on a replacement.

[Odyssey13]

Good news @Andreab12  When it arrives, set up with your existing account and a new device.

[LiliyaFitbit]

Thank you for your replies, @Andreab12 @Odyssey13.

@Odyssey13 Thank you for your support!

@Andreab12 I am glad to hear you'll receive a replacement. Thank you for posting the update here. I hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!