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Versa 2 screen is flickering

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‎01-10-2021 23:36 - last edited on ‎01-11-2021 04:39 by Fitbit Moderator

‎01-10-2021 23:36 - last edited on ‎01-11-2021 04:39 by Fitbit Moderator

Update vesta 2 on Saturday the screen is flickering can’t see any app won’t connect to Bluetooth any ideas? 

 

Moderator Edit: Clarified subject

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‎01-11-2021 04:41 - edited ‎04-29-2024 09:51

‎01-11-2021 04:41 - edited ‎04-29-2024 09:51

Hi there @Holly29, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

Before moving in to the next step, please confirm if you've restarted your watch. For more information, see How do I restart my Fitbit device? 

Looking forward to your response. 

Maria | Community Moderator, Fitbit


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‎01-11-2021 08:14

In response to MarreFitbit

‎01-11-2021 08:14

Yes it has been restarted. It started during the last update

Sent from my iPhone
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‎01-11-2021 08:27 - edited ‎09-21-2023 03:54

In response to Holly29

‎01-11-2021 08:27 - edited ‎09-21-2023 03:54

@Holly29  I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

Maria | Community Moderator, Fitbit


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