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Versa 2 screen is unresponsive

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‎12-13-2021 02:06 - last edited on ‎12-13-2021 04:12 by Fitbit Moderator

‎12-13-2021 02:06 - last edited on ‎12-13-2021 04:12 by Fitbit Moderator

My Versa 2 suddenly locked itself this morning, as if someone was pressing the '9' on the touchscreen multpile times. I did a reset of the pin code and I have reset the watch but it isn't responding on the touchscreen anymore. I also changed the clockface. Nothing seems to work; could you advise me what else I can do?

 

Moderator Edit: Clarified subject

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‎12-13-2021 04:14 - edited ‎09-01-2023 08:42

‎12-13-2021 04:14 - edited ‎09-01-2023 08:42

Hi there, @GillAms. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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