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Versa 2 screen issues

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‎06-11-2021 03:19 - last edited on ‎06-12-2021 06:31 by Fitbit Moderator

‎06-11-2021 03:19 - last edited on ‎06-12-2021 06:31 by Fitbit Moderator

Within a year, my watch stopped working. Contacted customer services and  they sent out a replacement refurbished watch. Now, a year later, this watch face has detached from the casing, and the screen obviously has stopped working. Contacted customer services again (in Jamaica, no help in UK) to be told by “a supervisor “ that I was one month out of warranty and there was nothing they could do. They also advised they had absolutely NO ability to repair, so basically my watch is in the bin. I spent 2 hours on phone fighting my case, and asking what I could do to get it repaired to be told “nothing”. Worst customer service I’ve ever seen. I expected more from a big, worldwide company. BE WARNED. This company has the worst aftersales…. Sorry, it has NO aftersales. If your watch breaks down, by their own admission, it’s fit for only the bin. I’m so disappointed, and will never touch another product from this company.

 

 

Moderator Edit: Clarified subject

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‎06-12-2021 06:34 - edited ‎03-20-2024 05:48

‎06-12-2021 06:34 - edited ‎03-20-2024 05:48

Hi there, @kvmckee. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

If you have any further questions or concerns, please feel free to update your support case, our team will be glad to continue assisting you. 

Have a nice day. 

Maria | Community Moderator, Fitbit


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‎06-12-2021 06:34 - edited ‎03-20-2024 05:48

‎06-12-2021 06:34 - edited ‎03-20-2024 05:48

Hi there, @kvmckee. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

If you have any further questions or concerns, please feel free to update your support case, our team will be glad to continue assisting you. 

Have a nice day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-01-2021 03:23

‎07-01-2021 03:23

This is disappointing and I'm so sorry! My Fitbit has been having many issues- disappointing because I loved this. I may move to an Apple Watch. I don't hear of many issues with it like I do the fitbit. My mother also had something happen to hers and tried calling about it and they didn't do anything. She was so angry. My screen just stopped working and I can't swipe to do anything. 

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‎07-01-2021 05:20

In response to SunsetRunner

‎07-01-2021 05:20

I’ve never seen such shocking customer service. It’s the fact that not only could they not offer a replacement, they stated that there is nowhere where I can go to get it repaired.
I have now bought myself a £20 watch from Amazon which has far more features. It is actually a much better watch, and will do me until I can buy an Apple Watch!

Regards, Karen McKee
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