Versa 2 screen keeps flickering

[JerryG0715]

Good evening,

My Fitbit Versa 2 screen has lost brightness and is blinking rapidly. It's fully charged, with no accidents or water damage.

• Am I covered under the manufacturer warranty? It's been less than a year.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @JerryG0715. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the screen of your Versa 2 is flickering. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[JerryG0715]

Thank you for the help unfortunately I have tried everything still defective and it's actually worse!!!!! Am I covered under any warranty this is defective or are they going to not help me and make me buy a new one.......????

[Cecce]

I also have same issues. I have recurring issues with my Versa 2. The button stopped working, and I received a replacement on November 29, 2022 (originally purchased on December 20, 2021). Now, the screen is flickering as of May 13, 2024. Seems the quality lasts only 1-1 1/2 years. Is this normal a smart watch to last this short? Should I not go back to Fitbit anymore?

[SunsetRunner]

I've had my versa 2 for 4 years and no problems. Yesterday mine started flickering, it is moisture inside. I put my watch in front of a fan with the backside facing it, within an hour or two it was back to normal.

[SunsetRunner]

I have had my versa 2 for 4 years with no problems. Yesterday mine started flickering, it's moisture inside. I put my watch in front of a fan with the backside facing it, within an hour or two it was back to normal.

[SunsetRunner]

I've had my versa 2 for 4 years with no problems, yesterday it started flickering. It's moisture inside, i put my watch in front of a fan with the backside facing it, within an hour or two it was back to normal.

[JerryG0715]

None of these have worked at all... am I covered under warranty how do I even get in contact with them? Email doesnt exist and no phone number ?

[JerryG0715]

How did you get a replacement what are the steps I can't get ahold of anyone...