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Versa 2 screen not responding to swipe or button

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‎03-08-2020 09:34 - last edited on ‎03-09-2020 14:49 by

‎03-08-2020 09:34 - last edited on ‎03-09-2020 14:49 by

Fitbit Versa 2 no longer responding with the side key and no longer allows to swipe screen when it does occasionally turn on. I have restarted it and reset it multiple times yet still the same issue.

 

 

Moderator edit: subject for clarity and label

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‎03-09-2020 14:41

‎03-09-2020 14:41

Welcome to the Fitbit Community, @jessiestar691.

 

I have moved your post from the Fitbit.com Dashboard board to the Versa Smartwatches board as this situation is related to the device. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa 2 not responding to swipes or the side button. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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