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Versa 2 screen not responding to touch

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‎09-06-2020 16:53

‎09-06-2020 16:53

My Versa 2 is not responding to touch and cannot swipe. Have restarted multiple times, updated firmware (problem persisted before and after update). Cannot shutdown as cannot swipe to get to settings. Cannot find solution in community and not getting response from Fitbit support via email. 

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3 REPLIES 3

‎09-06-2020 19:10

‎09-06-2020 19:10

Have you tried a restart by holding in the button for 10 seconds

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‎09-06-2020 23:58

In response to Rich_Laue

‎09-06-2020 23:58

Yes, more than 5 times. Also changed watch face via Fitbit app

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‎09-24-2020 21:43

‎09-24-2020 21:43

Yep, the same thing happened to me. It happened right after the latest update.

 

They really need to fix this ASAP.

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