Versa 2 screen shows a vertical line

[Elleklt]

my versa 2 is showing a constant bright white line on the screen. I have tried resetting it, restarting it, but nothing makes the line disappear. I'm so gentle with it, it hasn't been damaged since purchasing it in May. 

The line is there whenever the screen is on. It's much brighter than anything else. And is just annoying!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Elleklt, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 shows a line across the screen. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps listed below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

Finally, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome.

[PrashKul]

Hi JuanJo,

I am having a similar issue. After reseting the Fitbit, it's showing a message in different languages like 'To start download FitBit app' along with the same vertical white light.  On the same FitBit app showing message "Sync is taking while. Sit tight "

What do you suggest now?