Versa 2 screen stuck on Fitbit Logo

[ehaney2009]

I have had my watch for a few months now and I charged it for too long and now the only thing that will pop up on my watch is the logo. I have tried to turn it off and back on still the same thing. Help!!!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @ehaney2009, welcome to the Community Forums. Thanks for the details provided in your post about what your Versa 2's screen is showing. I appreciate your efforts in trying to restart it prior to posting here, I'll be glad to continue assisting you.

Please make sure that have followed the steps below:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2 once again.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Make sure to check them out and let me know if the issue persists. If such is the case, my best recommendation will be to get in touch directly with our Technical Customer Support department here. I would also contact them on your behalf if necessary, just let me know how it goes.