help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 screen turned white

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-15-2022 12:16 - last edited on ‎04-16-2022 07:07 by Fitbit Moderator

‎04-15-2022 12:16 - last edited on ‎04-16-2022 07:07 by Fitbit Moderator

I got a replacement versa 2 about 2 months ago. It now has a white blurry screen. It still syncs to my phone and is recording steps etc. But I can not access anything on the screen. I have tried a factory reset and charging it. Although it is as ~70% charged. 
Is there a common fault with versa 2 screens? As I sent my first one back as this suddenly when black, but wouldn’t sync. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎04-16-2022 07:09

‎04-16-2022 07:09

Hi there, @Lucy98. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

 

I've seen you contacted our Support Team after posting here and they've assisted you with this matter. If you have any further questions or concerns regarding the outcome of your case, please feel free to reach out to our Support Team once again so they can clarify any doubt.

 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

 

See you around.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎04-16-2022 07:15

In response to MarreFitbit

‎04-16-2022 07:15

Hi,

 

Yes I emailed the support team, who said my Fitbit was now out of warranty and offered a 35% discount off a new Fitbit.

However, my Fitbit was replaced in January due to been faulty, and 3 months later (now outside of warranty) it has broken again.

This is extremely disappointing, as I was previously offered 50% off a new Fitbit. Retrospectively I wish I had done this.

However I will now be looking at purchasing an alternative make, maybe an apple watch or Garmin.

 

Thanks,

Lucy

Best Answer
0 Votes