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Versa 2 screen turning off

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‎05-11-2020 05:39 - last edited on ‎06-24-2020 04:04 by Fitbit Moderator

‎05-11-2020 05:39 - last edited on ‎06-24-2020 04:04 by Fitbit Moderator

I received my Fitbit versa 2 for Christmas, I haven't had the watch a full for months and I am beginning to experience my watching occasionally cutting out. How would I go about returning? It looks like this problem is common with this particular watch. 

 

Moderator Edit: Clarified subject

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‎06-24-2020 04:07 - edited ‎09-23-2023 12:25

‎06-24-2020 04:07 - edited ‎09-23-2023 12:25

Hello there @Deidrai, welcome to the Community Forums. I'm sorry to hear that your Versa 2's screen is turning off. Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

So, I'd recommend restart your Versa 2 as described in this article: How do I restart my Fitbit device?

With regards to your inquiry about returning your watch, please see: What's Fitbit's return and warranty policy? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-24-2020 04:07 - edited ‎09-23-2023 12:25

‎06-24-2020 04:07 - edited ‎09-23-2023 12:25

Hello there @Deidrai, welcome to the Community Forums. I'm sorry to hear that your Versa 2's screen is turning off. Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

So, I'd recommend restart your Versa 2 as described in this article: How do I restart my Fitbit device?

With regards to your inquiry about returning your watch, please see: What's Fitbit's return and warranty policy? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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