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Versa 2 screen unresponsive

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‎01-05-2020 21:11

‎01-05-2020 21:11

A couple days ago my touch screen would not respond to touch, I couldn't swipe any direction, but the watch would still work and log everything.  After a restart, it started working again.

 

NOW, I tried to check one of the settings, and the screen won't even turn on, I can't get it to restart, but it appears to be on, because the green HR monitor will still blink sometimes.  

It still syncs with the fitbit app, but I can't get anything on the watch to function

 

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7 REPLIES 7

‎01-05-2020 21:38

‎01-05-2020 21:38

My screen stopped working today also...waiting for a response as well. 

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‎01-06-2020 02:09

In response to ShelleyD428

‎01-06-2020 02:09

I have the same probleem. Anyone? 

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‎01-06-2020 03:29

In response to Marjan1

‎01-06-2020 03:29

This device was so rad when we got it, but these issues keep coming up and it seems to be super common online. 
Please help us, FitBit!

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‎01-06-2020 15:23

‎01-06-2020 15:23

I finally got it to restart today, but I'd love to see this bug get fixed, it seems to happen a couple times a day, it becomes completely unresponsive and I have to hold the button down a long time for it to actually restart

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‎01-06-2020 21:02

In response to Azsunyx

‎01-06-2020 21:02

I ended up calling customer service and they are sending me a new Fitbit. 

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‎01-10-2020 18:47

‎01-10-2020 18:47

Replacement is the way to go, I've restarted more than 10 times, i can't turn off my daily alarm because the screen doesn't respond

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‎04-05-2020 05:32

In response to Marjan1

‎04-05-2020 05:32

My versa 2 lags or is unresponsive at times. To fix this temporarily,  TURN ON ALWAYS ON DISPLAY. In the meantime, reach out to support and they will send a replacement. 

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