Versa 2 screen unresponsive

[Raina1988]

My Versa 2 has froze. I’ve reset it a few times and nothing seems to fix it. It won’t give me the option of recording exercises or a walk... the screen rarely responds when I touch it. 
please help! 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Raina1988.

Thank you for sharing the details of the issue you’re experiencing. I appreciate your troubleshooting efforts. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. Meanwhile, I recommend trying the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device? 

I'll be around if you have any questions.

[Raina1988]

Thanks a million!

It kept restarting on it’s own last night until it ran out of charge - not entirely sure what’s going on with it. 

[LiliyaFitbit]

Thank you for your reply, @Raina1988.

You're welcome! I appreciate your feedback and the additional details and look forward to getting you back on track. Our Support team will do their best to help you, please keep working with them. 

Let me know if you have any questions.