Versa 2 screen with green lines

[Ondinaa]

Hello! My versa2 worked well until

this morning when decided not to respond - see attached picture with the screen. Tried button reset and not  working? I just bought it  via Verizon 

min January! Any help??

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ondinaa.

I appreciate your participation in the Forums and sharing that your Versa 2 is not responding and showing green lines on screen. Thank you for your efforts to send a picture and resolve the issue. I totally understand how you are feeling and appreciate the additional details. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.