help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 screen won't respond to touch

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-13-2019 19:31 - last edited on ‎12-15-2019 14:04 by Fitbit Moderator

‎12-13-2019 19:31 - last edited on ‎12-15-2019 14:04 by Fitbit Moderator

I receiced my Fitbit Versa 2 last week and today my screen will not respond to touch at all. I have not hit it on anything and the screen is not damaged.

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎12-13-2019 20:43

‎12-13-2019 20:43

Hi @MusicalEmily15 Try restarting the Versa 2 a few times and see if that fixes it. If it doesnt, please come back here.

Restart your tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎12-14-2019 11:01

In response to NellyG

‎12-14-2019 11:01

I have tried this a few times and it works for just a few minutes or not at all. 

Best Answer
0 Votes

‎12-14-2019 16:23

In response to MusicalEmily15

‎12-14-2019 16:23

I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎12-15-2019 14:10

In response to NellyG

‎12-15-2019 14:10

Hi @MusicalEmily15, welcome to the forums. Nice to see you around @NellyG, and thanks for your big help! I'm sorry for the delay.

 

@MusicalEmily15, I'm sorry that your new Versa 2's screen isn't responding correctly and appreciate you for trying the restart process as described by our friend @NellyG. You did a good job! I've checked with our Support team and apparently they already took your case under their wings. Please keep an eye on your inbox, you'll get some information about your case.

 

Keep me posted!

Best Answer
0 Votes