Versa 2 screen won't respond

[Nibs1218]

My versa 2 is syncing with my IPhone (tracking heart rate, steps, battery life etc.), but I can’t get anything to come up on the watch face… just a black screen. I tried rebooting, but can’t even get the logo to come up after holding the buttons down for >20 seconds. The day before this happened the display was freezing up when I tried swiping to different pages. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Nibs1218. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[Nibs1218]

Thanks. I tried both, but no life at all on the display. I think the watch actually downloaded the different watch face as I could feel it vibrating when I set it up on the phone, but nothing visible. Just a black screen. 

[MarreFitbit]

@Nibs1218 I appreciate you had followed the tips and recommendations provided above.

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 🙂