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Versa 2 screen won’t scroll

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‎12-20-2021 16:55

‎12-20-2021 16:55

I cant move off the clock screen.  Can’t scroll down to view stats or to the left to start an exercise.  So I can’t even shut it off 

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‎12-20-2021 23:11

‎12-20-2021 23:11

Hi @BB401 - in case it is just a one time glitch, try restarting it, see How do I restart my Fitbit device? 

 

If that doesn't fix it probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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‎12-21-2021 04:13

In response to Guy_

‎12-21-2021 04:13

Thanks, did a restart and also dropped the device and did a new sync. Not
helping. It's almost 2 years old and I think it's on its way out!
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