Versa 2 screen won't swipe

[AlliCatNicole]

My Versa 2 has not been working right the last several days. I often cannot get the screen to slide to anything (like to record exercise). So today when it did this right before I went for a run, I did a reset. It came back on, and then I lost the screen. I haven’t seen anything on the screen for hours now. I’ve held down the button, I’ve googled what to do, and I am at a loss. It’s definitely on, because it just buzzed when I got a text, but I can’t do anything with it.

I reached out to Fitbit after a month of having the Versa 2, because the 6+ days of promised battery life is not true for me— I have as many power saving options set up as possible in order to still be able to use the watch, which if you ask me kind of defeats the purpose of the watch? Anyway, no help from fitbit. No offer to replace it. I’m bummed. Kinda wish I’d bought an Apple Watch instead.

Anyway, anyone have any tips on how to get the screen back on?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @AlliCatNicole, welcome to our Fitbit Community! I'm sorry to hear about the screen issues that your Fitbit Versa 2 has experienced. I totally understand how you feel about this. I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they have been assisting you via email. I'm glad to hear that a solution was provided and you will be back on track with a replacement unit soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

[slimywetfrog]

Mine was doing the same thing and Fitbit told me to send it in.  I did, the received it the 5/22 and I still have yet to see a replacement. I contacted Fitbit and they said they received it but needed my info again to send out a new one.  they have had it for almost two weeks. It has been a total waste of time. 

[AlliCatNicole]

Slimywetfrog, Same here! I sent mine in a week ago. I provided the tracking number and they still haven’t sent my new one back. I’m so annoyed not having one!

[AlliCatNicole]

Yes, I’m thankful to have finally gotten some help. Still waiting on fitbit to send me my replacement versa 2, but otherwise I’m glad a solution is in the works...