help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 side button quit working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-31-2023 05:01 - last edited on ‎02-06-2023 10:51 by Fitbit Moderator

‎01-31-2023 05:01 - last edited on ‎02-06-2023 10:51 by Fitbit Moderator

I purchased a Versa 2at Kohl's.  The side button has quit working.  Any suggestions for repair or replacement?  The Fitbit hasn't been damaged.

 

Moderator Edit: Clarified subject and updated label

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-31-2023 07:19

‎01-31-2023 07:19

Hi @LucyLocl  are you still under warranty? Did you purchase an extended warranty? There are no repairs for these devices. A replacement would be approved only if customer support works with you during the warranty period.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer