Versa 2 sleep score

[rkcadle]

I am never getting a sleep score, maybe once ever 2 weeks or longer. Anyone else? Why is this? 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @rkcadle. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing your concern regarding a sleep score. Thank you for providing the additional details. I would like to confirm if you see your sleep stages, because you must see sleep stages to see a sleep score. For more information, see What should I know about sleep stages?

If you see sleep stages but don’t see a sleep score:

• Note that it may take a few minutes for your sleep score to appear. 
• Update the Fitbit app to the latest version. For instructions, see How do I update the Fitbit app?

Keep me posted. I'll be around if you have any additional questions.

[rkcadle]

I see like the generic sleep data, but not the sleep remains or the score.
And yes I keep it updated as I am suppose to. Thanks for response

[LiliyaFitbit]

Hi @rkcadle, thank you for your reply. I am sorry for the delayed response. 

Thank you for confirming that you get the generic sleep data, but not the sleep stages. In order to see a sleep score, you must see sleep stages. Do you get a message explaining why you didn't receive the sleep stages? Please check this help article for more information: Why don't I see sleep stages today?

I also recommend restarting your device: How do I restart my Fitbit device?

Please find more information about sleep score in this help article: What's sleep score in the Fitbit app?

Let me know how it goes.