Versa 2 - source message randomly appears

[NikhilSanghvi]

Hello,

Need help with versa 2. I am getting a message on the watch screen to connect versa 2 to bluetooth.

However, it is already connect and fitbit app is also able to sync up with the watch.

I am unable to get away from this screen.

I also tried to restart (by holding the button for 10s) but that too did not work.

Any direction to circumvent this issue is appreciated.

 

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello and welcome to the Fitbit Community, @NikhilSanghvi.

Thank you for letting me know about this situation in regards to the message appearing in your Versa 2. Thank you for checking the Bluetooth settings to get this improved.

I recommend you to do the following just to verify everything is correct:

- In the Fitbit app, touch your profile picture, touch your Fitbit device and click 'Sync Now'. This will help you synchronize it.
- Restart your Charge 5 by following the steps here.
- After this, change the clock face of your Charge 5. In the Fitbit app, you can access the image of your profile and the image of your Fitbit device, touch the gallery and the screen and click on the clock face, preferably one of Fitbit and install.