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Versa 2 still won't sync

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‎01-29-2021 14:09 - last edited on ‎01-29-2021 17:56 by Fitbit Moderator

‎01-29-2021 14:09 - last edited on ‎01-29-2021 17:56 by Fitbit Moderator

My fitbit app has been updated with the correct version.  My fitbit Versa 2 still will not sync.  please fix this issue.

 

Moderator Edit: Clarified subject

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‎01-29-2021 17:50

‎01-29-2021 17:50

Hello @Raelyn1978, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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