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Versa 2 stop counting steps

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‎02-09-2021 09:10 - last edited on ‎02-09-2021 14:55 by Fitbit Moderator

‎02-09-2021 09:10 - last edited on ‎02-09-2021 14:55 by Fitbit Moderator

My brand new and completely updated with the latest update Versa 2 stops counting steps intermittently throughout the day. I was so excited to purchase my new Versa but I have been less then impressed by its inaccuracy. 

Moderator Edit: Clarified subject

 

 

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‎02-09-2021 14:55 - last edited on ‎08-18-2025 06:40 by Fitbit Moderator

‎02-09-2021 14:55 - last edited on ‎08-18-2025 06:40 by Fitbit Moderator

Hi @Jojok44, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. To solve this situation, I’d recommend our restart process. To do so, please follow the steps that are specified on our help article: How do I restart my Fitbit device? and let me know if the issue persists.

I’ll be here if further assistance is needed.

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