Versa 2 stopped providing my sleep score

[emily_puckering]

Hi! I’ve had my Versa 2 for three days now and although it successfully tracks my sleep, I’m not getting a sleep score. My sister has the Charge 4 and she gets a full sleep score every night.

There’s nothing on the app about adding a sleep score and I’m a bit lost over to what to do! 
Sleep score was one of the main reasons I bought the FitBit so advice would be greatly appreciated! 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @emily_puckering. Welcome to the Community. Thanks for sharing the details about the issue with your Versa 2. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that said, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Hope that helps.