Versa 2 stopped receiving Instagram notifications

[Elizanne]

Only instagram notifications have stopped working on my versa 2 I’ve checked notifications and they switched on I’ve shut Fitbit down and turned my i phone off made no difference 

Moderator Edit: Clarified subject

[Dayneech]

I got a new phone, a Samsung Galaxy S21 Ultra 5G, and I can't get any notifications on my Fitbit Versa 2. I eas getting all my text messages, phone calls, and instant messages on it until I set up my new phone. Suggestions? I've enabled apps in settings, selected notifications for the hard press button, all that stuff. Nothing seems to work.

[Guy_]

Hi @Dayneech  -  possibly the switch over to the new phone was not totally complete.

As the Fitbit App was loaded on the new phone it will require the same complete setup as the old phone. How do I get notifications from my phone on my Fitbit device? 

Also there there should no longer be any Bluetooth entry on the old phone and it should be off, along with any other phones or devices.

Try removing the Bluetooth entries and logout of the Fitbit App, clear it's cache and force stop it on the new phone, restart the watch and restart the phone.

After you login to the Fitbit App go to the home screen without closing the App and a sync popup should appear.

Click on it and it should pair and link the device.

If this still doesn't cure it, try "+Set up a new Device"

[MarreFitbit]

Hi there, @Elizanne. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I'd recommend resetting the notifications and set them up again. To do so, follow the steps below:

1. On your phone, tap Settings > Bluetooth.
2. Tap the information icon next to the name of your Fitbit device.
3. Turn Share System Notifications OFF and then back ON. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone asking if you want your Fitbit device to show notifications.
   3. Tap the information icon next to the name of your Fitbit device
   4. Turn on Share System Notifications.

@Dayneech Thanks for stopping by in the Community Forums and sharing the details about the issue with your Fitbit device.

It seems that your tracker cannot connect properly to your new phone since you haven't yet forgotten the connection between your watch and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your Fitbit device from your old phone's Bluetooth and also from the new phone.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.
• Set up your notifications. 

Hope this helps. 

[haircuttergirl]

I just resolved this issue with mine, I hope this helps y'all too. 

1. Open your app and go to your Today page. 

2. Click your profile pic in the top left. 

3. Click on your device. 

4. Under "General" click Notifications. 

5. Check your call, text, calendar, and email settings to make sure they're correct. 

6. Click App Notifications and make sure everything is checked that you are supposed to get notifications for. 

This fixed it for me after HOURS of turning my phone off and on, deleting my Fitbit app and redownloading it multiple times, and restarting my Fitbit repeatedly, all in various orders. 

Hope that helps ♡♡

Jenn

[Elizanne]

I’ve tried all the said above and still not working I can get messages and calls it’s just notifications for a liked picture on my Instagram , strange how it’s all of a sudden stopped working 

[Guy_]

Hi @Elizanne  -  just to make sure, swipe watch face right to get to Quick Settings and make sure you aren't in Sleep or Do not disturb, that would stop messages appearing.

[MarreFitbit]

@Elizanne I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Elizanne]

I wouldn’t get messages if I was in sleep mode I wouldn’t have thought but I have checked to make sure it’s only when someone likes my pictures everything else is working fine

Sent from my iPhone

[Guy_]

Hi @Elizanne -  do you get the notifications on your phone for liked pictures?

If so, when you have a liked picture notification pending on your phone, check again your Fitbit App settings, click profile photo, device photo, Notifications and App notifications and enable that app, and sync your watch.

[Elizanne]

Hi
No my like’s have stopped appearing on my phone too I have to go into the app to see them

Sent from my iPhone

[Guy_]

@Elizanne  - well that's why they don't appear on the watch !

You will need to configure you're phone app to get likes to appear as notifications, perhaps try restarting the phone first.

It's not a Fitbit issue.

[Elizanne]

If that’s the case why do messages appear and why do other lines appear example when I post a story likes appear on then 🤔

Sent from my iPhone

[Guy_]

@Elizanne  - this forum is for Fitbit issues only.

[Elizanne]

I know that I’m not stupid there’s nothing wrong with my phone for some reason it’s all of a sudden stopped if it was the phone I wouldn’t get them at all I’m thinking it’s something to do with the blue tooth between phone and Fitbit

Sent from my iPhone

[Dayneech]

Thank you!