Versa 2 stopped receiving notifications

[ZBD412]

For the last few hours, my Versa 2 has stopped receiving notifications. I have followed the help guides, I have the latest Fitbit version, all notifications are turned on, I've turned off the watch and android phone and turned back on, I've force stopped the app, I've synced the watch and nothing. The watch and app are showing the same data (steps, heart rate, etc) I just can't get notifications to come through again. Any suggestions?

[MarreFitbit]

Hi there, @ZBD412. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still not receiving your notifications. I understand your concern, I will do my best to help you with this!

To better assist you, please confirm that you've tried all troubleshooting steps provided in this help article Why are notifications delayed or missing?

Looking forward to hearing from you. 

[ZBD412]

Hi, yes I have spent several hours trying every one of the steps mentioned. I am getting email notifications but still not getting messages or media platform alerts like I used to. Thank you 

[MarreFitbit]

@ZBD412 Thanks for getting back to me and for letting me know that you've tried those steps already. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

[ZBD412]

I spent nearly 3 hours with 2 people in chat trying to resolve this but the end result was I would have to wait a week for Fitbit to release a new update then I could try to get the notifications back so unfortunately, no help whatsoever. I had to send screenshots to prove what I was trying, which update I was on and that it was the latest available to me, I was just going round in circles to finally be told I would have to wait a week