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Versa 2 stopped syncing after the update

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‎11-28-2023 17:36 - last edited on ‎11-29-2023 02:53 by Fitbit Moderator

‎11-28-2023 17:36 - last edited on ‎11-29-2023 02:53 by Fitbit Moderator

app stopped syncing today 11/28/2023. Restarted iPhone issue still persists.

****UPDATE - it’s working. I restarted the Fitbit and it reconnected to Bluetooth. The app is syncing.****

Moderator Edit: Clarified subject

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6 REPLIES 6

‎11-29-2023 02:55 - edited ‎11-29-2023 02:56

‎11-29-2023 02:55 - edited ‎11-29-2023 02:56

Hi there, @BloomingDaises. Welcome to the Fitbit Community Forums. I'm glad to hear that you managed to solve the syncing issues. Thanks for sharing what worked for you, I know those steps will be of help to other users who might be facing the same inconvenience. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


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‎11-29-2023 05:18

‎11-29-2023 05:18

Can’t get my watch to sync with my phone anymore.

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‎11-29-2023 06:44

In response to harleyd2002

‎11-29-2023 06:44

I had to do this yesterday and it solved it. Try this:

  • restart your Fitbit 
  • go to phone / Bluetooth and ensure Fitbit is connected
  • then try to resync app 
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‎11-30-2023 09:00

In response to BloomingDaises

‎11-30-2023 09:00

Unfortunately that won’t work for me because my Fitbit is no longer even paired with my phone. I received advice on here to have the app forget the device and then reconnect it but, because it refuses to pair, I can’t even get the app to recognize my watch. This is incredibly frustrating and not the first time that this has happened to myself and others. Hopefully there is a fix for the Versa 2 soon. 

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‎12-01-2023 09:01

In response to BloomingDaises

‎12-01-2023 09:01

I tried that and it still doesn’t sinc since joining Google. It just isn’t working like it used to before Google took over. What a disappointment!

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‎12-13-2023 05:41

‎12-13-2023 05:41

I’ve had this problem since the most recent app update.  Every morning I have to restart my Versa2, close and restart the app on my ipad, and then attempt to sync over and over until all of the data is transferred.  This is so absurd.  I’m just about ready to just stop using it.

 

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