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Versa 2 stopped syncing

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‎02-22-2021 18:54 - last edited on ‎02-23-2021 03:12 by Fitbit Moderator

‎02-22-2021 18:54 - last edited on ‎02-23-2021 03:12 by Fitbit Moderator

Versa2 stopped syncing my data

 

Moderator Edit: Clarified subject

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‎02-23-2021 03:15 - edited ‎09-29-2023 05:38

In response to NellyG

‎02-23-2021 03:15 - edited ‎09-29-2023 05:38

Hi there @NetteO, welcome to the Community Forums. 

In addition to what @NellyG has recommended you, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa 2 is still not syncing after performing the above, please see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎02-23-2021 01:09

‎02-23-2021 01:09

Hi @NetteO What phone are you using? Have you tried restarting your Versa 2? If not give that a try. Also try turning bluetooth off on your phone, restart the phone and 5hen turn bluetooth back on and then try syncing the Versa 2. If you still have problems then try the suggestions in THIS Help Article on syncing problems

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎02-23-2021 03:15 - edited ‎09-29-2023 05:38

In response to NellyG

‎02-23-2021 03:15 - edited ‎09-29-2023 05:38

Hi there @NetteO, welcome to the Community Forums. 

In addition to what @NellyG has recommended you, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa 2 is still not syncing after performing the above, please see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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