help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 stopped tracking my data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-03-2021 12:23 - last edited on ‎06-04-2021 06:01 by Fitbit Moderator

‎06-03-2021 12:23 - last edited on ‎06-04-2021 06:01 by Fitbit Moderator

My versa 2 will not count my steps throughout the day. No matter how many times I’ve factory reset it or re synced it with my phone it’ll either stay 0 or get stuck at a certain amount and will not count any further. When this happens my versa will also stop reading my heartbeat properly. I know this because I have a naturally high heart rate and it’ll say I’m at 85bpm even when I’m working out. Lately my versa has also stopped teaching my sleep at night too. All three of these things were some of my mail sellers for buying the Fitbit and now that they aren’t working I am very disappointed. Is there anything I can do to permanently fix this problem?

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-04-2021 06:01 - edited ‎08-29-2023 11:12

‎06-04-2021 06:01 - edited ‎08-29-2023 11:12

Hi there, @Lil.lubey. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products and services.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes