help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 stopped tracking my data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-29-2021 19:56 - last edited on ‎07-29-2021 21:34 by Fitbit Moderator

‎07-29-2021 19:56 - last edited on ‎07-29-2021 21:34 by Fitbit Moderator

My Versa 2 has stopped tracking heart rate, steps, calories, etc on my device. I can still see them in the app on my phone but it's not showing on my watch. I've tried troubleshooting and checking to see if my notifications were on. What else can I do?

 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-29-2021 21:36

‎07-29-2021 21:36

Hello @SRoss313. Welcome to the community forums!

 

Thank you very much for the detailed information and for the troubleshooting steps you've tried. Since the inconvenience has persisted, my best recommendation is that you please contact our Support Team. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. Also, if you experience any inconvenience with notifications, please let them know about it and they will also take care of that situation. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer