Versa 2 stopped tracking my sleep data

[DC-Diva]

My tracker just doesn't track my sleep at all...randomly it just stopped. I've tried reseting, deleting and everything except a hard reset. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @DC-Diva. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done so far, I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Bear in mind that if your heart rate is not working, you won't receive sleep stages as they are based on your heart rate readings. For more information, see Why don't I see sleep stages today?

[Zzzzzzzzzzzzzs]

This worked for my Versa 2. Thank you.

[MarreFitbit]

Hi there, @Zzzzzzzzzzzzzs. Welcome on board. I'm glad to hear the steps provided did the trick for you. 

I would like to invite you to visit our Health & Wellnes where you will find great tips and encouragement from other members.