11-23-2021
21:53
- last edited on
11-24-2021
03:29
by
MarreFitbit
11-23-2021
21:53
- last edited on
11-24-2021
03:29
by
MarreFitbit
My versa 2 is no longer ger tracking my sleep at all. This has been going on since Nov. 10. I have turned it off, cleaned the back, unpaired it. Everything I've tried has not changed anything. It's very aggravating! Was looking to see if anyone had this issue and was able to fix it.
Moderator Edit: Clarified subject
11-24-2021 03:31
11-24-2021 03:31
Mine quit working Oct 28. I've tried everything, idk why it won't work anymore. Really hoping someone can help fix it so I don't have to buy a whole new fitbit 🤬
11-24-2021 03:32 - edited 02-14-2024 06:35
11-24-2021 03:32 - edited 02-14-2024 06:35
Hi there, @M3gs921 @Sommervl. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.
As a first approach, I'd recommend trying the following steps to make sure your heart rate is working:
Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?
On the other hand, I recommend considering the following in order to get sleep stages:
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11-24-2021 08:11
11-24-2021 08:11
Ok I have done all that and I'm just seeing that there are no lights on under my fitbit.
It's still not reading my heart rate.
11-24-2021 09:39 - edited 02-14-2024 06:35
11-24-2021 09:39 - edited 02-14-2024 06:35
@M3gs921 I appreciate you had followed the tips and recommendations provided above.
At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
We hope your issue is solved soon.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
11-24-2021 09:53
11-24-2021 09:53
If you live in the US...and it's been over 1 year then you'll be buying a new one....but don't worry they will give you 35% off....but living outside of the US it's a 2 year warranty. Im So angry!! 🤬😡😠