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Versa 2 stopped tracking my sleep data

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My versa 2 is no longer ger tracking my sleep at all. This has been going on since Nov. 10. I have turned it off, cleaned the back, unpaired it. Everything I've tried has not changed anything. It's very aggravating! Was looking to see if anyone had this issue and was able to fix it.

 

Moderator Edit: Clarified subject

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Mine quit working Oct 28. I've tried everything, idk why it won't work anymore. Really hoping someone can help fix it so I don't have to buy a whole new fitbit 🤬

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Hi there, @M3gs921 @Sommervl. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

As a first approach, I'd recommend trying the following steps to make sure your heart rate is working:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? 

On the other hand, I recommend considering the following in order to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.
Maria | Community Moderator, Fitbit


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Ok I have done all that and I'm just seeing that there are no lights on under my fitbit. 

It's still not reading my heart rate. 

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@M3gs921 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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If you live in the US...and it's been over 1 year then you'll be buying a new one....but don't worry they will give you 35% off....but living outside of the US it's a 2 year warranty. Im So angry!! 🤬😡😠

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